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Services | Customer Experience

Deliver a seamless customer experience across every channel

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Exceed expectations across every channel

Today’s customers want a continuous, seamless experience across every online and offline channel. Their expectations are sky-high but we can help you shoot for the stars. We’ll make all your channels sing in perfect harmony, whether that’s in-store, online, email, in-app, mobile push, geo push, SMS, coupon printing, microsites – you name it!

Check out our loyalty software
Omni-channel loyalty experience
Loyalty program mobile app

mobile app development

Be wherever your customers are

Get a mobile app designed with your brand identity and loyalty goals in mind. Our in-house experts ensure that you have every functionality you want and need, from a digital member card to in-app gaming. Our team are immersed in the latest mobile technology to ensure that your mobile app is fully functional and future-ready.

See why customers love Kipling's mobile app

Online experience

Upgrade your online presence

Your customers expect a flawless online experience and we can help you deliver. By listening to your business needs and goals, we can create an immersive and engaging website that goes the extra mile for your customers. We can cover it all: webshop development, online profile integration, rewards redemption and more. And no website is an island – we make sure your online presence is in perfect harmony with your core channels.

Webshop for giftcards
In-store loyalty app

In-store experience

Make store visits more rewarding

By integrating digital tech into your locations, we can open up a new world of in-store possibilities. Imagine a dedicated in-store iPad app that helps your staff deliver a personalised experience. Or location-based push message campaigns that alert customers to special offers when they’re near your stores. We have countless tried-and-tested techniques that can turn occasional visitors into regular customers.

See how we personalised the restaurant experience for La Place

Social media integration

Stay connected with your customers

We can help you create more frequent and meaningful connections by integrating social media into your loyalty program. Rewarding your existing customers for their social media interactions with your brand is a great way to stay top-of-mind. By connecting loyalty with social, we can also help you build brand ambassadorship and increase your reach to attract new customers to your business too.

Social media integration

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Want your customer experience to stand out from the crowd?

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