MAKE LOYALTY ENGAGING   |   +31 (0)20 344 95 50       info@m—

Client Success Manager

We make loyalty engaging. m—wise is a data-driven company specialising in customer loyalty. Our innovative loyalty software, m—wise Loyalty Cloud, helps global brands build lasting loyalty across every channel. We also offer a wide range of services to help our clients deliver next-gen loyalty experiences for their customers.

We’re looking for a Client Success Manager to join our team of passionate problem-solvers, continually innovating to take loyalty to the next level across all industries.

What you'll do

As a Client Success Manager, you’ll be working with our clients on all aspects of loyalty marketing. You’ll play a key role in developing and executing marketing strategies, creative concepts, and highly personalised cross-channel customer journeys.

You’ll be responsible for the management and implementation of loyalty programs and/or marketing campaigns, as well as having an important commercial and project management role in relationship management.

Your goal is to create happy and satisfied customers, and you’ll do that by developing strong expertise in customer loyalty, as well as account and project management.


  • HBO or university degree, preferably in Business or Economics
  • A customer-first mindset: always striving to go above and beyond to make clients happy
  • Strong listening skills: ability to understand client needs, and offer relevant services
  • Excellent writing skills
  • Self-starter attitude with leadership qualities
  • Basic understanding of IT – technology is a big part of our workplace culture
  • Creative problem-solving skills and ability to be a convincing sparring partner for clients
  • Project management skills and accuracy
  • Entrepreneurial mindset and ability to establish and maintain business contacts
  • Fluency in English and Dutch

What our team loves about working at m–wise

  • An international work environment: colleagues and clients are from around the globe
  • Opportunities for professional growth: we’re here to support your ambitions
  • A flat organizational structure: we like out-of-the-box thinkers – everyone is encouraged to share their ideas
  • Our clients are A-list brands: forget monotony – you’ll be working with a wide range of household names
  • True team spirit: we love an after-work borrel or canal cruise in our own boat
  • A hybrid workplace: you have the flexibility to work from home or from our canal-side office in the heart of Amsterdam

If you have a passion for loyalty and a knack for client satisfaction, we want to hear from you!

Responses from recruitment agencies will not be considered.

Join our team

Apply now

Know someone who’d be a perfect fit? Let them know.