Creating a loyalty program your customers will love
With 19 years’ experience in loyalty, we are trusted for our solid, foolproof approach. Our unique method is flexible enough to create a fully customised program and yet structured enough to guarantee lasting success.
In each phase, we work with you to build a bespoke loyalty experience.
Discover and design
CREATE A BESPOKE LOYALTY CONCEPT
We create an industry-leading loyalty concept, as well as a design and overall concept to fit your brand’s wants, needs and goals.
ENSURE A SEAMLESS CUSTOMER EXPERIENCE
We implement the bespoke loyalty concept on a cross-channel basis to create a seamless customer experience. The program integrates easily with your existing systems.
Launch and learn
GET TO KNOW YOUR CUSTOMERS
Time for launch! We launch the program and keep our eyes on consumer behaviour. You will learn more about your customers and how they engage with your brand.
Reward and stimulate
ENGAGE YOUR CUSTOMERS
We create highly relevant journeys for your customers. Their emotional connection with your brand is enhanced by personal rewards which surprise and delight.
Segment and predict
Understand & anticipate their needs
We analyse the data to give you the insights that matter most. Segmentation allows you to predict your customers' needs based on their behaviour and preferences.
Personalise and differentiate
1:1 customer dialogue
Personalised experiences make your customers feel valued. This develops brand loyalty, inspires repeat business and keeps you top-of-mind.
Measure and optimise
Onwards to lasting loyalty success
Now you have an intimate dialogue with your customers, it's all about continuing to measure your campaigns. By regularly optimising your customer journey, your program stays effective in the long-term.