Approach

Achieving industry-leading loyalty experiences

Creating a loyalty program your customers will love

With 18 years’ experience in loyalty, we are trusted for our solid, foolproof approach. Our unique method is flexible enough to create a fully customized program and yet structured enough to guarantee lasting success.

In each phase, we work with you to build a bespoke loyalty experience.

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Discover and design
CREATE A BESPOKE LOYALTY CONCEPT

We create an industry-leading loyalty concept, as well as a design and overall concept to fit your brand’s wants, needs and goals.

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Implement loyalty
ENSURE A SEAMLESS CUSTOMER EXPERIENCE

We implement the bespoke loyalty concept on a cross-channel basis to create a seamless customer experience. The program integrates easily with your existing systems.

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Launch and learn
GET TO KNOW YOUR CUSTOMERS

Time for launch! We launch the program and keep our eyes on consumer behavior. You will learn more about your customers and how they engage with your brand.

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Reward and stimulate
ENGAGE YOUR CUSTOMERS

We create highly relevant journeys for your customers. Their emotional connection with your brand is enhanced by personal rewards which surprise and delight.

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Segment and predict
Understand & anticipate their needs

We analyse the data to give you the insights that matter most. Segmentation allows you to predict your customers' needs based on their behavior and preferences.

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Personalize and differentiate
1:1 customer dialogue

Personalized experiences make your customers feel valued. This develops brand loyalty, inspires repeat business and keeps you top-of-mind.

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Measure and optimize
Onwards to lasting loyalty success

Now you have an intimate dialogue with your customers, it's all about continuing to measure your campaigns. By regularly optimizing your customer journey, your program stays effective in the long-term.

Take a look at some of our favorite work.

Client cases Kipling's omnichannel loyalty program example of website, emails, mobile app & member card

Want to create a successful loyalty program for your brand?

Contact us