Understand your customer

Bring deeper insight into every interaction with your customers. Leverage the collective expertise & knowledge of your customer through every touch points to come to a seamless customer experience.

Improve data quality

Discover, cleanse, de-duplicate and improve your customer information and improve the operational efficiency. Smart validation and monitoring techniques keep your data up to date.

Manage loyalty incidents

Our customer solution enables incident logging and following up customer complaints. Facilitate all loyalty administration such as lost/stolen cards, merging cards, adding loyalty points and reissuing voucher or promotions.

Deliver answers anywhere

Important customer wishes our outstanding complaints can be made available for all relevant customer touch points; in retail via either the till system, online and in your customer support channels.

Improve customer satisfaction

Handle simple requests quickly, such as registering a change of address or request for a voucher. Both your contact centre and your store staff will be able to access customer data at any time.

Measure customer performance

Measure the performance of the customer service through live dashboards. Any interaction with the customer by phone, e-mail or social is tagged in the customer module, but also measurable in terms of results in the till system or eshop.

Features for this solution

Our solutions are based upon a set of features, which can be enabled at any time. Pick & choose your perfect set of features for your company’s wants and needs!

360 Customer View

Know your customers inside and out with our 360-degree view of customer activity history.

API Integration

Thanks to smatter ever smarter API interfaces integrating with existing customer support systems is made easy.

Marketing & Sales History

See everything about your customer at a glance thanks to integrated solution.

Self-Service

Deliver customer self service options such as MyAccounts to empower your customers and decrease operating costs.

Service analytics

Reporting and dashboards provide you with real-time information about your customer’s history, product usage, and hot topics.

Social Service

Be aware what your customers are saying about you across social media channels and take action

Task management

Organize, prioritize, and work through your support activities in one place.

Learn more about our other solutions

Looking for a different solution for your company?
Discover the possibilities offered by our other solutions: