Brigitte

Hunkemöller, you just got yourself a new regular.

Shopping in Paris

I got a message from Hunkemöller offering me a €5 discount in their store round the corner. I thought why not? Ten minutes later I was leaving the store with this really nice bra.

Confirmation e-mail

The next week I got an e-mail. Was I happy with my bra? To be honest, I wasn’t: it just didn’t feel comfortable. So I clicked on “not happy”.

Confirmation e-mail

The next week I got an e-mail. Was I happy with my bra? To be honest, I wasn’t: it just didn’t feel comfortable. So I clicked on “not happy”.

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Wu Liang

Database Engineer

In-store appointment

Immediately I got a call from a customer services lady who set up an appointment for me the next day at the store. When I got there they knew I was coming, measured me and replaced the bra I’d bought with one that fits perfectly. All free of charge. Wow!

Recommendations

I get heaps of e-mail from stores. Most I delete, but I do open Hunkemöller mails. Somehow it’s always tempting offers for stuff I really fancy. It was the same today during lunch. When I went to the Hunkemöller site on my iPad they immediately recommended these knickers that are totally me. And that’s the difference with Hunkemöller

Recommendations

I get heaps of e-mail from stores. Most I delete, but I do open Hunkemöller mails. Somehow it’s always tempting offers for stuff I really fancy. It was the same today during lunch. When I went to the Hunkemöller site on my iPad they immediately recommended these knickers that are totally me. And that’s the difference with Hunkemöller

Alexandra Legro, Global Marketing & Communications Director

m—wise has been an invaluable element in our on-going quest for a truly omni-channel and personalized experience.

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